How we handle your information

Who we are

Plymouth Park Life Fitness is a local community fitness club operating in Hartley Park, Plymouth. For privacy questions, contact us at plymouthparklifefitness@gmail.com.

What information we collect

If you contact us by email, we may collect your name, email address, message, and any information you choose to share about your fitness level or session preferences. If you join the club, we may also keep basic membership, payment and emergency contact details where needed to run the club safely and administer your membership.

How we use your information

We use your information to:

• reply to enquiries and arrange trial sessions;
• manage membership and direct debit arrangements;
• share important club updates with members;
• help instructors run safe and appropriate sessions.

Our lawful basis

We process enquiry information because it is in our legitimate interests to respond to people who contact the club. We process membership information where it is needed to manage your membership and provide club sessions. Where we ask for optional information or consent, you can withdraw that consent at any time.

How long we keep information

We keep enquiry emails only for as long as needed to respond and manage follow-up. Member records are kept while you are a member and for a reasonable period afterwards where needed for administration, payment records, safety records or legal reasons.

Sharing your information

We do not sell your personal information. We may share limited information with instructors or service providers where needed to operate the club, process payments, manage email communication or meet legal obligations.

Cookies and website analytics

This website does not currently use contact forms, advertising cookies or analytics cookies. If this changes, we will update this policy and add any required cookie information or controls.

Your rights

Under UK data protection law, you may have the right to access, correct, delete or restrict the use of your personal information, object to certain uses, and ask for a copy of your information. To exercise your rights, email us using the address above.

Complaints

Please contact us first if you have a concern about how we use your information. You can also complain to the Information Commissioner's Office at www.ico.org.uk/make-a-complaint.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page.